The Bell (TB) is a mixed development of 16 private pool villas. Each villa is very spacious and comes with a private pool and lush tropical garden.

Some villas are owned by friends of the owner as holiday homes (V11, V13, V14, and V16). Owners can stay for a max of 60 days per year and for the rest of the year TB will rent out their villas in return for rental income.

The other villas are owned by The Bell (TB) and rented out all year long.

Google Maps location

How to reach the resort:

Drive to Kamala

From Surin: turn left after Phuket Fantasea and take Hua Khuan Nuea Road, follow the road until seeing The Bell Pool Villa Resort signage, and follow the road until reaching the main resort gate entrance.

From Patong: turn right when seeing the Phuket Fantasea welcome sign, the turn is before Phuket Fantasea and takes Hua Khuan Nuea Road, follow the road until seeing The Bell Pool Villa Resort signage, and follow the road until reaching the main resort gate entrance.

The resort is located in a quiet area in the village of Kamala, Phuket:

• 5-minutes drive from Kamala Beach (20 minutes walk)

• 2-minutes drive from Phuket Fantasea (10 minutes walk)

• 2-minutes drive from convenience stores such as 7/11, Mini-C (10 minutes walk)

• 2-minutes drive from the nearest international restaurants: Greek, Italian, International, Thai (10 minutes walk)

• 5-minutes drive from the supermarket Big-C Kamala (25 minutes walk)

• A 20-minute drive from Patong Beach

• 45-Minutes drive from Phuket Airport

How to reach main Kamala attractions:

Leave the resort using the main entrance gate

Follow the road (Soi Bell) and turn left when connecting to the village road (Hua Khuan Nuea Road)

Follow the road and you will find the nearest restaurants, convenience stores, and Phuket Fantasea

At the intersection with the main village road, after the 7/11, turn right to go to Surin or turn left to go to Kamala’s center, then follow the road to go to Patong

Kamala’s main attractions:

• Phuket Fantasea (live show with elephants, traditional Thai dances, history)

• Kamala Beach

• Kamala Beach Road (plenty of shops, restaurants, bars)

• Kamala Beach Walkway (plenty of shops, restaurants, bars)

The resort DOES NOT:

• Offer sea-view

• Have direct access to the beach

Resort layout (click here)

• 14x 3-bedrooms villas sold under the categories:

  • 1 Bedroom Honeymoon Pool Villa (Size: 330sqm)
    (1 en-suite bathroom and 1 extra bathroom)

  • 2 Bedroom Family Pool Villa (Size: 380sqm)
    (2 en-suite bathrooms)

  • 3 Bedroom Luxury Pool Villa (Size: 430sqm)
    (3 en-suite bathrooms)

• 2x 4-bedrooms villas sold under the category (V08 and V15):

  • 4 Bedroom Presidential Pool Villa (Size: 500sqm)
    (4 en-suite bathrooms)

• 1 BR Villa

  • Layout

  • Virtual tour

• 2 BR Villa

  • Layout

  • Virtual tour

• 3 BR Villa

  • Layout

  • Virtual tour

• 4 BR Villa

  • Layout

  • Virtual tour

Type of bed setups available:

• 1 Bedroom Honeymoon Pool Villa:

  • King (Master Bedroom)

• 2 Bedroom Family Pool Villa:

  • King (Master Bedroom)

  • Queen or Twin (2nd Bedroom)

• 3 Bedroom Luxury Pool Villa:

  • King (Master Bedroom)

  • Queen or Twin (2nd Bedroom)

  • Queen or Twin (3d Bedroom)

• 4 Bedroom Presidential Pool Villa:

  • King (Master Bedroom)

  • King (2nd Master Bedroom)

  • Queen or Twin (2nd Bedroom)

  • Queen or Twin (3d Bedroom)

Each of the 16 villas is fully private (high walls) and has its own:

• 8.5 x 4-meter private infinity swimming pool with black tiles

• Lush tropical garden

• Poolside pavilion (sala)

• In/outdoor rain shower

• Fully equipped kitchen with:

  • Microwave

  • Fridge

  • Kettle

  • Illy Coffee machine

  • Cooking Utensils

  • Cutlery

  • Glasses

  • Plates

• Smart Flat Screen TV with cable channels and Netflix

• Air-conditioned bedrooms

Coffee:

• Nescafe Coffee sachets are complimentary and refilled daily by our Housekeeping Team

• The resort is happy to refill Nescafe Coffee sachets more than once daily should guests need more coffee

• Each villa has an Illy Coffee machine. 4 capsules are offered by the resort per villa per stay. Additional coffee capsules can be ordered on the TB APP application (see the price on TB APP)

• Bookings including breakfast will receive one Illy coffee capsule per person per day (4 complimentary at check-in and daily at the time of breakfast)

• Bookings without breakfast need to order coffee on the TB APP application after having finished their 4 complimentary capsules

• Teacups and a tea pot are available in the kitchen’s cabinet

Tea:

• Tea Twinings sachets are complimentary and refilled daily by our Housekeeping Team

• The resort is happy to refill it more than once daily should guests need more tea

• A kettle is available in the kitchen for hot water.

• Teacups and a tea pot are available in the kitchen’s cabinet

• Soap and shampoo

• 4 capsules of Illy coffee

• Twinnings tea

• Drinking water

• Amenities bag inc. …

• All bed linen, towels, etc.

• Pool towels

• Mosquito repellent

All villas offer a garden view, there is no sea view available.

Upon request, we can set up ramps to access the villa by wheelchair. The villa is built on a single floor with a merely 5cm step to enter all rooms.

• Website: Guests who want to book direct with the hotel should book on the website.

  • Our website always has the best available rates online. Our rates are always cheaper than Booking.com, Expedia, and others.

  • Rates are dynamic and are always changing. Different dates = different rates.

• Travel agents: The resort doesn’t sign any contracts with agents. Agents can register with us at https://www.thebellphuket.com/agent. Once completed the agent can make a booking online through the link provided with a 12% discount. Upon booking, they must provide a valid credit card to be charged by us. The agent can then charge our normal rate (12% higher) to their client. The agent will collect the payment from the guest.

• OTA: If the guest can find a cheaper rate online, then TB will offer the same rate to the guest (RM will be the one to check all the details and who will make a decision on this).

• Website:
  Guests and agents should book through our website and enter their credit card details on it. Our Team will then charge the guests when necessary.

  • Should agents or guests prefer to pay on our bank account, we can make exceptions and provide the bank account. Please note this is only on special requests and website booking + credit card should be the main way of payment.
    
    Account Name: Asia Orchid Group Co., Ltd.
    Account No.: 6012800418
    Bank Name: The Siam Commercial Bank PCL
    Bank Address: 83 Rat Uthit Road, Patong, Kathu, Phuket 83120 Thailand
    SWIFT Code: SICOTHBK

• OTA (Booking, Expedia, Agoda, etc.): Guests and agents will enter their credit cards on these platforms.

  • Channel collect booking: The platform provides a Virtual Credit Card which the resort can charge the same day or 1 day after check-in (depending on the OTA)

  • Hotel collect booking: The resort is responsible to collect the money from the credit card entered in the platform. The resort will charge the credit when authorized:

    • Non-refundable: immediate charge

    • Flexible: depending on the free cancelation window, fully charged within this window.

• Change of credit card:

  • Direct bookings: guests need to make a new booking with the new credit card details. The resort will apply the same rates as per the original booking manually.

  • OTA: guests can update their credit information directly on the OTA.

• Website:

  • Flexible: full free cancelation or booking amendment within the flexibility window of that period (each period is different)

  • Non-refundable: 100% charged cancelation at any time, the amendment allowed for special cases to be approved by RM

• OTAs:

  • Flexible: full free cancelation or booking amendment within the flexibility window of that period (each period is different)

  • Non-refundable: 100% charged cancelation at any time, no amendment

• Agents:

  • If the guest wants to cancel or amend their booking they should take contact with their agent.

At 15:00

Early check-ins are subject to daily availability and cannot be confirmed in advance

The resort will try its best to accommodate early check-ins but guests need to be ready to wait for their villa should they arrive before 15:00

Recommend to get a brunch or make a stop on the way to the hotel

At 12:00 (noon)

Late checkouts are subject to daily availability and can only be confirmed the night prior to departure

Best way to get a guaranteed late checkout: book an extra night

Late Checkout:

Please make sure that the occupancy allows us to provide late checkout. This can only be confirmed on the departure date.

Until 2PM: Free

Until 4PM: 25% of daily rate

Until 6PM: 50% of daily rate

After 6PM: Full night price

These are the maximum guests allowed per villa:

• 1 Bedroom Honeymoon Pool Villa: 2 guests (included in the room rate) + 1 extra guest (at extra charge)

• 2 Bedroom Family Pool Villa: 4 guests (included in the room rate) + 1 extra guest (at extra charge)

• 3 Bedroom Luxury Pool Villa: 6 guests (included in the room rate) + 1 extra guest at extra charge)

• 4 Bedroom Presidential Pool Villa: 8 guests (included in the room rate) + 2 extra guests (at extra charge)

Should guests want to accommodate more guests, they will need to book another villa.

• Bedding:

  • With extra bed: guests of any age will pay THB1500/night; this includes daily ABF should ABF be included in the original rate and extra amenities/linen/towels.

  • Without extra bed: free of charge, this does not include ABF, or extra amenities/linen/towels.

• Baby cot: free of charge

• Should the guests arrive with fewer persons than the villa capacity (inc.) allows, they are allowed to invite more people until full booking capacity, and this is for free.
  Ex: 2-bedrooms villa booked, max inc. capacity is 4 persons. Original booking with 3 persons; then the guests can invite on more person later for free.

• Should guests have booked a 1-bedroom or 2-bedroom type, the resort will usually open an extra room instead of setting an extra bed.

• Guests arriving with more guests than booked will be requested to pay for the extra person upon check-in; the resort reserves its right to let guests wait until the amount is settled or to simply refuse the extra person.

• Guests can make a booking with breakfast included in their reservation through OTA or TB Website. VH must recheck the number of guests vs breakfasts ordered.

• A La Carte breakfast can also be ordered through the TB APP at an extra charge.

• We do not sell breakfast packages on-site or on demand. Guests will need to order A La Carte on-site.

Guests are allowed to bring daily visitors in a reasonable amount to their villa. Any visitor who will spend the night at the villa is subject to our Extra Persons Policy.

The Extra Persons Policy applies if the maximum no. of guests has been exceeded.

Pets are allowed (must be approved by RM ). The resort may charge a cash deposit of 2,000THB to cover any extra cost and extra cleaning or damage. Should a pet causes disturbances (noise, aggressive attitude, etc.), the resort reserves the right to refuse the pet to stay at the property.

Villas are allocated according to daily availabilities and departures/arrivals schedule

Guests’ preferences can be added to Cloudbeds notes and will be considered at the allocation time (without guarantee)

It is not possible to guarantee a certain villa number; except for:

• Villa Owners

• In some special cases, returning guests who make a demand at least a month in advance (to be confirmed by RM)

Currently closed for renovation

The resort offers secured car and scooter parking spaces within the resort’s area. The spaces cannot be reserved and are available on a first-come-first-served basis at no extra charge.

• During the daytime, security is provided by CCTV and on-site staff.

• During the nighttime, we have designated security patrol the resort all the time.

Available from 07:00 until 22:00

Villa Hosts are the main persons who will visit guests for any requests or questions; they are operating all usual Front Desk duties, food service (lunch, dinner), and on-site customer services (questions, problem-solving, activities recommendation, services, etc.)

All our services can be booked on our “The Bell App”

Our Villa Host will help guests to install and use it upon check-in.

A QR code is placed on the living room table. Guests can scan it to download the application and log in.

Prices of services are subject to changes; that is why a check on TB APP to know the updated price is required.

It is recommended to have guests order their services by themselves and not via chat to avoid “miscommunication”.

Should guests refuse to order by themselves, the villa QR code sheet needs to be used to order directly for the guests. Repeating the order is a must. The order placed by Customer Service should also be double-checked by the guest to avoid miscommunication.

• SPA services/massages can be ordered on the TB APP (see prices on TB APP)

• Massages are made in the garden Sala sunchairs or inside on beds (up to the guests)

• Massages number at the same time is limited to the available sunchairs/beds available in the villa

• Needs to be booked at least 1 hour in advance

• Service is available from 10:00 until 19:00

List of experiences (click here)

Activities and excursions can be booked on the TB APP (see prices on TB APP) where guests will find products such as:

• Elephant Sanctuary

• Phuket Fantasea Show

• Water parks: Andamanda OR Blue Tree

• Island Tours with Driver

• Private Island Beach with Boat transportation: Banana Beach

• Zipline: Hanuman World

• In-villa Yoga class

• Boat tours: Phi Phi Island, James Bond Island

From Airport to Resort:

• Sedan THB700 (up to 3 persons)

• Van THB1200 (up to 8 persons)

Bookable up to 2 hours before arrival

Information required:

• flight number

• estimated arrival time and date

• number of persons

• number of luggage

From Resort to Airport:

• Sedan THB700 (up to 3 persons)

• Van THB1200 (up to 8 persons)

Bookable up to 2 hours before departure

If booked within 2 hours before departure, prices are THB1100 for up to 3 persons and THB1400 for up to 8 persons (local taxi). PLEASE CHECK AVAILABILITY AND FEASIBILITY WITH OUR VILLA HOSTS BEFORE CONFIRMING WITH GUESTS.

Information required:

• flight number

• estimated departure time and date

• number of persons

• number of luggage

Other destinations:

Based on our prices on TB App

Our shuttle will leave from the resort and drive our guests to 3 locations:

• Cafe Del Mar Kamala

• Tsunami Monument Kamala Beach

• Big C Market Kamala

Departures:

• From hotel: 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00

• From Cafe Del Mar Kamala: 11:15, 12:15, 13:15, 14:15, 15:15, 16:15, 17:15

• From Tsunami Monument Kamala Beach: 11:25, 12:25, 13:25, 14:25, 15:25, 16:25, 17:25

• Big C Market Kamala: 11:35, 12:35, 13:35, 14:35, 15:35, 16:35, 17:35

Conditions:

• The shuttle needs to be booked an hour prior to departure.

• If a roundtrip is required, each way needs to be booked on TB App.

• Time is fixed and guests need to arrive on time at the pickup point. Late arrivals will need to book and wait for the next trip.

• Pickup points and drop-off points are fixed.

• The laundry services are operated by an outside supplier

• Clothes are washed, ironed, and folded before being delivered in a plastic bag

• Guests can request a laundry pickup on the TB App; a laundry bag will be delivered by our Team so guests can fill it and hand the laundry to them

• It is charged by the kilo (see prices on TB App)

• Fragile items are charged by items and prices are on demand

• It takes around 2 days to get the laundry back

• The resort does not take any responsibility in case of loss or damage

• Our Housekeeping Team will clean the villa on a daily basis from 08:00 until 17:00. Cleaning out of schedule is not possible.

• Rooms can be cleaned at a specific time (upon availability); guests can book it through TB APP under a first-come first-served basis.

• Should the DO NOT DISTURB SIGN is on the door gate, our Housekeeping Team will not enter and clean the room.

• The villa is cleaned once daily; this includes full villa cleaning, linen/towels change, and kitchen cleaning including dirty plates. Should guests use plates/cutlery/glasses after the cleaning, they will need to clean these by themselves or wait for the next day's cleaning.

• We do NOT provide turn-down service.

An online store is available on the TB APP (see prices on TB APP) where guests will find products such as:

• Pool toys

• The Bell collection items as bathrobes with logo

• Cigarettes

• Various amenities can be requested directly by guests on TB App under “Request Amenities”: Toothbrush, sewing kits, comb, shaving kit, vanity sets, shower cap

• The service is available during the Villa Host schedule: From 07:00 until 22:00

• Honeymoon setup: Complimentary bedding decoration

• Birthday setup: Complimentary bedding decoration + bday cake?

• Anniversary setup: Complimentary bedding decoration

! Setups should be requested a minimum 24h in advance

• Our pools are cleaned three times a week to maintain the cleanliness and safety of our pools. Mon - Wed - Fri

• Pools are systemically tested for Chlorine, PH, and Alkaline levels. These guarantee the safety of users of our pools.

• Quick maintenance before check-in

• Maintained each 2-3 days during Housekeeping cleaning (or when possible)

• The resort has partnered with a professional pest control company to reduce the number of animals/insects within the resort’s areas and villas. They will do a monthly inspection that will take not more than 10 min per villa.

• Anti-mosquitoes devices are available in each villa’s bedroom for guests’ use (electric mosquito repellent devices in-room. As well, an anti-mosquitoes spray is placed next to the TV

Phuket remains a tropical island and our resort offers our valuable guests some beautiful private gardens where the presence of animals/birds/insects is inevitable. We do strongly recommend guests to:

• Keep their windows/doors closed

• Using the terrasse fan when seating outside

• Using our anti-mosquitoes devices days and nights

• Covid-19 ATK Test kits are available for sale (see prices on TB APP)

• Covid-19 professional RTC-PCR tests conducted by a doctor directly in the guests’ villa are available (see prices on the TB APP)

  • A certificate is delivered to the guests

  • The process takes 24h

• Bar/ restaurant is currently closed and under renovation

• All food should be ordered within the TB APP.

• All food will be delivered directly in-villa by our Villa Host/ Breakfast Team

• Should guests order outside delivery services, the guests should pick up their food by themselves at the resort’s main gate

• The resort will not prepay any outside delivery guest order; this needs to be done by the guests themselves

• In-Villa Breakfast: Every day from 08:00 until 11:00

  • Please order one day in advance until 5 PM to get fresh products

  • Breakfast can also be ordered A La Carte on TB APP if not included with the room rate

  • Bookings with breakfast included can order 1x main dish, 1x sweet dish, 1x drink per person. Extra items will be charged (we will select the cheapest ones to be charged)

  • Please add a delivery time window (from the TB APP menu)

  • The breakfast will be delivered within the time window selected. Ex: 08:00-08:30. The delivery time cannot be fixed.

  • We cannot provide breakfast for every villa at the same time so we limit the schedule to a maximum of 2 villas per time slot.

  • First-come-first-served basis;

• In-Villa Lunch: Every day (except Tuesdays) from 11:00 until 18:00

  • Operated by our partner

  • Delivered in boxes (delivery service style)

  • Usually takes over 30 minutes between order time and delivery time

• In-Villa Dinner: Every day from 18:00 until 22:00

• In-Villa Drinks: Every day from 08:00 until 22:00

• Guests need to order in the right category depending on the time of the day.
  Ex: it is 09:00, so items in the Breakfast category can be ordered only

• It is not possible to pick up items in different categories (mixing breakfast, lunch, or dinner items)

• Should they wish to order for a later time, they can pre-book a meal within the concerned category.
  Ex: it is 09:00 but guests would like to book a meal for 19:00; then they need to select items in the Dinner category only

• Food clearing can be requested directly by guests on the TB App under “Request Food Service Clearing”

• The service is available during the Villa Host schedule: From 07:00 until 22:00

• The service is only available for hotel food orders (we do not clean food from outside supplier services, except for our lunch supplier)

• The resort offers in-villa BBQ sets available on the TB APP under “In-Villa Chef’s BBQ” as follows:

  • Best of Basics (see the price on TB APP) / per person
    Includes food (see the list on TB APP)

    • Included BBQ Grill, charcoal, cooking utensils

    • It does not include a chef (optional under “I want a Chef”)

    • It does not include drinks

    • A minimum of 2 persons per BBQ is required

    • BBQ sets need to be booked at least 24h in advance

    • BBQ sets can be served latest at 20:00

  • I want a Chef (see the price on the TB APP)

    • Cooking services by a private chef

    • Two hours maximum

    • Needs to be booked with a BBQ set

The resort offers private chef services only with our BBQ sets.

• To be given immediately with or without complaint.

• No approval from your supervisor is needed.

• Options (pick 1):

  • Early C/I (if available)

  • Late C/O (until 2 pm)

  • Fruit plate (freebie style)

  • Brownie (freebie style)

  • 4-pack of Singha beer or soft drink on ice

  • Free bicycle use

• Discuss which option with the guest and when to provide this freebie.

• Must receive approval from your supervisor.

• Options (pick 1):

  • Bottle of house wine

  • Thai snack set

  • Vespa rental 1 day

• Discuss which option with the guest and the date/ time to provide this freebie.

• Must receive approval from your supervisor.

• Options (pick 1):

  • Breakfast set 1 day 2 pax

  • Thai dinner set

  • One-way airport transfer

  • Bathrobe (1 person)

• Discuss which option with the guest and the date/ time to provide this freebie.

• Must receive approval from your supervisor.

• Options (pick 1):

  • Massage (2pax per villa/ 1h per massage)

• Freebies can be provided to the guest when the service/ villa or facilities were not up to standard

• In the Help Center, you can find examples of what level of freebies can be provided and in which cases

• Level 1 freebie can be provided to the guest without approval from your supervisor.

• Level 2-4 freebie must receive approval from your supervisor